The number of revisions included is based on your selected package, and you may request as many revisions as stated in your package details. We focus on providing the best service to our clients and will continue revising your branding, design, or marketing deliverables until your needs are met. You are not liable to pay an additional price if the design concepts are not changed. Revised designs are typically delivered within 48 hours.
Shaneil Branding LLC has a 48–72 hour turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the service, revision time can range from a minimum of 48 hours to 72 hours (2 working days). For example:
Logo orders placed or revisions requested on a Monday will be delivered by Wednesday. Logo orders placed or revisions requested on a Friday will be delivered by end of day Tuesday.
Shaneil Branding LLC offers a 100% Money Back Guarantee on all design services. Clients may claim a full refund of the amount paid for a design service under the following circumstance:
If you are unsatisfied with the initial concepts for your logo, brand identity, or website, you may request a 100% refund on your design project.
Shaneil Branding LLC offers a refund on its design services; however, it is not an unconditional refund and certain conditions apply.
You have chosen a special or custom package.
The primary design concept (for any service) has been approved.
The logo or brand identity has been finalized.
The website has been designed, developed, and deployed live.
A government or third-party filing (such as a trademark or business entity registration) has already been submitted.
You have requested and received multiple sets of revisions.
The cancellation is due to reasons unrelated to the project.
We have not been contacted for more than 2 weeks.
Our policies have been violated.
Another company or designer has been engaged for the same project.
The creative brief lacks required information.
A complete design change has been demanded after approval.
The claim was made after the applicable refund request window.
Reasons such as "change of mind" or "disagreement with a partner" that do not pertain to the service itself will not be eligible for a refund.
Once a client has accepted a completed set of revisions for any service, the client may be entitled to claim a partial refund after discussion with their project manager. Final refund approval is at the discretion of Shaneil Branding LLC management, and management's decision on the matter is final. If a client subscribes to a service bundle and is dissatisfied with a particular service, a refund will only apply to that service — not the entire bundle. Cancellations made prior to project initiation, for reasons unrelated to the service itself, may be subject to a cancellation administrative fee.
Note: Shaneil Branding LLC reserves the right to decline any project or cancel a contract when necessary. After a refund is issued, the client will not retain rights to use the designs provided; they remain the sole property of Shaneil Branding LLC.
Some services are not eligible for our design refund guarantee, including but not limited to:
Government filing fees (trademark, business entity, EIN, DBA, etc.) once submitted to the relevant agency.
Website & email hosting services.
SSL certificates.
Domain purchases.
Website maintenance plans.
SEO plans.
Social media marketing & paid advertising campaigns.
For services not covered under our standard refund policy, Shaneil Branding LLC management may, after reviewing the project, choose to offer a partial refund at its discretion.
Shaneil Branding LLC provides business filing assistance and administrative support for services such as trademark search & clearance, trademark registration & filing, trademark monitoring & renewal tracking, business entity (LLC/Corporation) formation, DBA filing, EIN/Tax ID filing, and registered agent service. These are administrative filing and consulting services — Shaneil Branding LLC is not a law firm, does not provide legal advice, and no attorney-client relationship is created by using our services. Where a matter requires legal advice specific to your situation, we recommend consulting a licensed attorney. Government and third-party agency fees (such as USPTO filing fees, state formation fees, or carrier registry fees) are separate from our service fees unless explicitly stated as included, and processing times are determined by the applicable government agency or registry, not by Shaneil Branding LLC.
To claim your refund, please follow these steps:
Call us at +1 (571) 410-7628 and speak with your project manager to initiate a refund, or send us an email to initiate a refund request. As soon as we receive your request, we will respond promptly, and once the required review is complete, we will process it according to the refund policy stated above.
To cancel a project prior to initiation, for reasons unrelated to the service itself, the refund request must be made within 24 hours of order placement to receive a full refund. Requests made after the initial 24 hours may be subject to a service fee.
After you have received a refund for a design service, you will not retain rights to any designs submitted by Shaneil Branding LLC, unless otherwise mutually agreed in writing.
Our revisions policy exists to make sure you are fully satisfied. We aim to exceed your expectations and won't stop refining your design until you are satisfied (number of revisions in line with your package).
Reactivation: If there is no activity on a project and it remains on hold for a period of one month, the project will be automatically archived. To resume work after this period, a reactivation fee of $100 will be required to reinstate the project.
Completed orders are sent to the account on file by the date stated on your order confirmation, along with a confirmation email. The turnaround time follows the selected package, with a minimum of 2 business days. Websites will only be made live once all dues have been cleared; under no condition will a website be made live with outstanding dues. For urgent or rush orders, please contact our support team.
All finalized designs provided by Shaneil Branding LLC are delivered upon a written request for finalization by the client. Upon finalization, the client receives the final core files and owns 100% of the rights of ownership to the finalized design. The client is free to use the finalized design as they see fit. The client does not own materials, media, or other content generated during revision cycles leading up to the final product.
Shaneil Branding LLC is not responsible for creating or populating website content (e.g., text/images) unless purchased separately. Where content services are purchased:
Shaneil Branding LLC will populate the website with content and images created or sourced for the client, including stock imagery acquired from stock photo websites upon the client's approval. Shaneil Branding LLC is not responsible for similarities between images used on a site and images used elsewhere on the web.
Shaneil Branding LLC does not share client information regarding a project or contact details with anyone; client and project information is kept confidential at all times. Once a project is completed successfully, both parties agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.
Shaneil Branding LLC keeps records of finalized designs and filings so that, in case of a misplaced order, you can be provided with the exact file.
Our customer support team is available Monday–Friday, 9 AM to 5 PM EST, to answer your concerns and questions over the phone. Queries received after business hours will be picked up the next working day.
Shaneil Branding LLC is primarily a branding, marketing, and business filing services provider. On occasion, our packages include technical aspects (such as website hosting or email setup) to support the client. We provide clients with the basic information and settings required to make those services work but are not responsible for providing detailed training or installation of such services on the client's end. This may include:
Website Deployment: We can deploy your website on hosting provided by us as a complimentary added feature, sourced from a third-party provider, or on hosting purchased separately by the client. If the website is hosted on a third-party server purchased by the client, Shaneil Branding LLC is not responsible for server or hosting-related issues. There is no Service Level Agreement (SLA) for technical assistance or service outages unless purchased separately as an ongoing maintenance service.
Website CMS: We provide a user manual for the website's Content Management System (CMS) but are not responsible for training the client on its use.
Email Setup: We provide the necessary settings and information to install business email on the client's end, but are not responsible for installing it or troubleshooting general email usage issues, as these responsibilities lie with the client and their email provider.
Emails sent to and from our official domain, info@shaneilbrandingllc.com, are the only communications considered valid. We are not responsible for damages, issues, or delays caused by communications made through channels not provided by us. We take full responsibility for information provided through our official domain and phone number.
By subscribing to our SMS and email communication services, you agree to receive text messages and emails from Shaneil Branding LLC. These communications may include updates, promotional content, notifications, and other information related to our services. Your participation in these programs is subject to the following terms and applicable communication regulations for the US and Canada.
SMS Subscription: When you provide your mobile number on our website, you may receive a confirmation text message asking for your consent to subscribe to our SMS service. By replying with the designated keyword (e.g., "YES"), you agree to opt in to receive SMS messages from Shaneil Branding LLC.
Email Subscription: By providing your email address and selecting the option to receive communications from us, you consent to receiving emails related to our services, promotions, and updates.
SMS: The number of SMS messages you receive may vary based on your communication needs with our team. Email: Emails are sent periodically and may vary in frequency depending on the type of communication and your preferences.
SMS Opt-Out: You can opt out of our SMS communications at any time by replying "STOP" to any of our messages. You will receive a confirmation message and will no longer receive SMS messages from us. Email Opt-Out: Click the "unsubscribe" link at the bottom of any email we send, or contact us directly at info@shaneilbrandingllc.com to request removal from our list.
There is no charge to subscribe to our SMS or email communications. Standard message and data rates from your mobile carrier may still apply to the SMS messages you send and receive. Please check with your carrier for details. There is no charge for email communications.
Your privacy is important to us. Please review our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
If you have any questions or need assistance with our SMS or email services, please contact our support team at info@shaneilbrandingllc.com or call us at +1 (571) 410-7628.
We reserve the right to modify these Terms & Conditions at any time. Changes are effective immediately upon posting to our website. Continued use of our SMS and email services after any changes indicates your acceptance of the new terms.
We comply with all relevant laws and guidelines for SMS and email marketing in the US and Canada. Your participation in our messaging programs is subject to these regulations.
Empowering businesses through expert branding, marketing, and legal filing services Explore Our Services